FAQ

Account and wallet safeguard measures

How do I check if an email is officially from OKX via EML file?
Nov 24, 2025Published on Nov 24, 2025Sep 1, 2026Updated on Sep 1, 202627
How to prevent phishing emails?
Jun 24, 2025Published on Jun 24, 2025Aug 26, 2026Updated on Aug 26, 20266
How do I stay safe from phishing SMS using the name OKX?
May 9, 2025Published on May 9, 2025Aug 26, 2026Updated on Aug 26, 2026332
How do I enhance my OKX app security?
Mar 21, 2025Published on Mar 21, 2025Sep 22, 2026Updated on Sep 22, 202640
How do I secure my account after detecting unusual activity?
Mar 21, 2025Published on Mar 21, 2025Aug 25, 2026Updated on Aug 25, 202637
What's a dusting attack?
Oct 4, 2024Published on Oct 4, 2024Aug 26, 2026Updated on Aug 26, 202614
How do I safeguard my Web3 wallet from fraudsters?
Dec 13, 2023Published on Dec 13, 2023Aug 26, 2026Updated on Aug 26, 20261,128
How can I prevent my deposit/withdrawal addresses from being tampered with by malware?
Sep 18, 2023Published on Sep 18, 2023Aug 26, 2026Updated on Aug 26, 20261,130
How can you protect yourself from a phishing attack?
Aug 17, 2023Published on Aug 17, 2023Aug 26, 2026Updated on Aug 26, 20263,898
How do I identify OKX official accounts?
Aug 11, 2023Published on Aug 11, 2023Sep 1, 2026Updated on Sep 1, 20265,437
Stay Safe: How to Spot New Scams and Protect Your Web3 Wallet
Jul 21, 2023Published on Jul 21, 2023Oct 1, 2026Updated on Oct 1, 2026203

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