FAQ

Account management and security

How do I authorize a new device when I log in?
31 Aug 2023Published on 31 Aug 20234 Sept 2026Updated on 4 Sept 202614,346
How do I link an authenticator app?
29 Aug 2023Published on 29 Aug 202325 Aug 2026Updated on 25 Aug 202617,472
What is sub-account?
22 Aug 2023Published on 22 Aug 202320 Aug 2026Updated on 20 Aug 20261,923
How do I close my account? (web)
22 Aug 2023Published on 22 Aug 202329 Sept 2026Updated on 29 Sept 2026481
How do I close my account? (app)
22 Aug 2023Published on 22 Aug 202329 Sept 2026Updated on 29 Sept 2026925
How do I freeze my account? (web)
22 Aug 2023Published on 22 Aug 202325 Aug 2026Updated on 25 Aug 2026419
How do I freeze my account? (App)
22 Aug 2023Published on 22 Aug 202325 Aug 2026Updated on 25 Aug 2026385
How do I migrate my email address or phone number to another account? (web)
22 Aug 2023Published on 22 Aug 202324 Sept 2026Updated on 24 Sept 2026406
How do I migrate my email address or phone number to another account? (app)
22 Aug 2023Published on 22 Aug 202325 Aug 2026Updated on 25 Aug 2026602
How do I update my login password?
22 Aug 2023Published on 22 Aug 202322 Oct 2026Updated on 22 Oct 202633
How do I change or reset my login password if I forgot my login credentials?
22 Aug 2023Published on 22 Aug 202311 Aug 2026Updated on 11 Aug 202620,083
I haven't received the verification code
16 Aug 2023Published on 16 Aug 202326 Aug 2026Updated on 26 Aug 202634,132
How do I create passkeys? (web)
16 Aug 2023Published on 16 Aug 202322 Oct 2026Updated on 22 Oct 20264,468
How do I create passkeys? (app)
16 Aug 2023Published on 16 Aug 202322 Oct 2026Updated on 22 Oct 202614,367
My authenticator app isn't working, what should I do?
11 Aug 2023Published on 11 Aug 202326 Aug 2026Updated on 26 Aug 20262,291

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