FAQ

Account management and security

Passkey FAQ
19 Mar 2025Published on 19 Mar 202526 Aug 2026Updated on 26 Aug 2026194
How do I transfer/deposit crypto with my sub-accounts?
14 Jan 2025Published on 14 Jan 202523 Sept 2026Updated on 23 Sept 20261
How do I use a physical security key to protect my account?
10 Jan 2025Published on 10 Jan 202525 Aug 2026Updated on 25 Aug 202623,196
How do I whitelist OKX Emails?
26 Nov 2024Published on 26 Nov 202425 Aug 2026Updated on 25 Aug 202687
How do I update my authenticator app?
1 Aug 2024Published on 1 Aug 20245 Aug 2026Updated on 5 Aug 2026345
How do I freeze my account? (app)
11 Jul 2024Published on 11 Jul 20245 Aug 2026Updated on 5 Aug 20268
How do I secure my exchange account?
12 Jun 2024Published on 12 Jun 202426 Aug 2026Updated on 26 Aug 20261,446
How do I register an account on OKX?
23 May 2024Published on 23 May 202412 Oct 2026Updated on 12 Oct 202674
What should I do if my phone number/email address/authenticator app is unavailable?
15 Sept 2023Published on 15 Sept 202325 Aug 2026Updated on 25 Aug 20266,733
How do I reset my Two-factor authentication (2FA)?
15 Sept 2023Published on 15 Sept 20235 Aug 2026Updated on 5 Aug 202632
How do I change my authenticator app?
11 Sept 2023Published on 11 Sept 20231 Oct 2026Updated on 1 Oct 20264,645
How do I change my phone number?
7 Sept 2023Published on 7 Sept 202325 Aug 2026Updated on 25 Aug 202615,551
How do I change my phone number?
7 Sept 2023Published on 7 Sept 20235 Aug 2026Updated on 5 Aug 2026
How do I update my email?
6 Sept 2023Published on 6 Sept 202321 Oct 2026Updated on 21 Oct 20263
How do I change my email?
6 Sept 2023Published on 6 Sept 20235 Aug 2026Updated on 5 Aug 20264,503

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