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Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden LATAM / Caribbean Brazil, Argentina, Colombia, Mexico, Panama, Antigua and Barbuda, Belize, Costa Rica, Dominica, Grenada, Guatemala, Guyana, Honduras, Saint Kitts and Nevis, Suriname, Ecuador, Barbados, Dominican Republic, Saint Vincent and the Grenadines, Trinidad and Tobago, Turks and Caicos Islands, Peru, Paraguay APAC Singapore, Thailand, Philippines, Bangladesh, Sri Lanka, South Korea, Taiwan, Vietnam AFRICA Egypt, Nigeria, Algeria, KenyaSep 30, 2026Published on Sep 30, 2026Oct 30, 2026Updated on Oct 30, 20264How do I update my login password?
settings, find Security, and select Login password under the Authentication methods section Fill in the information below and confirm: Current login password New login password 8-32 characters long 1 lowercase character 1 uppercase character 1 number 1 symbol Complete the Security authentication (such as Phone / Email authentication / Authenticator app code) that you've set up and select Confirm An email/SMS notification will be sent out once the change is successfully made Note: the withdrawal functionAug 22, 2023Published on Aug 22, 2023Oct 22, 2026Updated on Oct 22, 202633How do I turn on the quick order feature?
Select Display Enable quick order by ticking the Quick order option Activate the Floating window and/or Plus button by toggling the function on Switch on both of the options available under the Quick order option Find out how you can effortlessly execute your trade precisely here.Oct 23, 2024Published on Oct 23, 2024Aug 5, 2026Updated on Aug 5, 202633How do I transfer/deposit crypto with my sub-accounts?
The main account controls the ability to enable the deposit function for sub-accounts on the web. However, only standard sub-accounts are allowed to deposit cryptos. Before depositing crypto into your sub-account, log in to your main account and go to Profile > Sub-accounts. Find the standard sub-account that you would like to enable for deposits, select Action, and toggle Deposit on. Once the deposit function is enabled, you can switch to the standard sub-accounts to make deposits as usual.Jan 14, 2025Published on Jan 14, 2025Sep 23, 2026Updated on Sep 23, 20261My phone isn't working, what should I do?
Note: this function is not available in certain regions.I want to reset my phone number You can reset your phone number completely, both in your OKX account and on the login page. To do this, follow this guide: How do I reset Two-factor authentication (2FA)?I tried everything but nothing helped If you have any questions, start with our AI chatbot: you can find it in our support center on the website or in the app. You can also contact our customer support through chatbot.Aug 1, 2024Published on Aug 1, 2024Aug 5, 2026Updated on Aug 5, 202610How do I transfer/deposit crypto with my sub-accounts?
The main account controls the ability to enable the deposit function for sub-accounts on the web. However, only standard sub-accounts are allowed to deposit cryptos. Before depositing crypto into your sub-account, log in to your main account and go to Profile > Sub-accounts. Find the standard sub-account that you would like to enable for deposits, select Action, and toggle Deposit on.Aug 22, 2023Published on Aug 22, 2023Sep 23, 2026Updated on Sep 23, 20269,299Why can’t I withdraw funds?
Other account functions aren't affected. This measure protects your funds. You can check the estimated recovery time on the withdrawal page. The restriction is removed automatically once the period ends.Other account freezing or restriction scenarios Check your inbox and spam folder for emails from our platform.Aug 4, 2026Published on Aug 4, 2026Aug 5, 2026Updated on Aug 5, 20269USDT One Way Convert FAQ
Can I use this function? No. This USDT Convert function is currently only available to users in the EEA on OKX's web platform and app.Jul 18, 2026Published on Jul 18, 2026Sep 10, 2026Updated on Sep 10, 20261Trading Signal Bot FAQs
For example, some script providers may have included input functions in their script, allowing you to enter messages based on specific signal categories like Enter Long, Exit Long, Enter Short, or Exit Short. Example of some script providers that include input functions in their script On the other hand, some script providers might automatically generate alert messages for you based on your strategy properties, such as order size.Oct 9, 2023Published on Oct 9, 2023Oct 14, 2026Updated on Oct 14, 2026140How do I migrate my email address or phone number to another account? (app)
This function is only applicable when: You want to update your current phone number or email address, but the new phone number or email address is linked to another account. You want to link a new phone number or email address, but it's linked to another account.How to migrate my email address or phone number?Jan 19, 2025Published on Jan 19, 2025Sep 24, 2026Updated on Sep 24, 20262How do I migrate my email address or phone number to another account? (web)
This function is only applicable when: You want to update your current phone number or email address, but the new phone number or email address is linked to another account. You want to link a new phone number or email address, but it's linked to another account.How to migrate my email address or phone number?Aug 22, 2023Published on Aug 22, 2023Sep 24, 2026Updated on Sep 24, 2026What's OKX Convert?
Please refer to this article to learn how to use the Convert function: Convert FAQ4. Which crypto can I convert on OKX? With Convert, you can exchange most of the cryptos listed on our platform. It's extremely flexible and convenient to use, allowing you to convert stablecoins to Bitcoin (BTC), Ethereum (ETH), and more, or to convert any balance into your preferred crypto. To get a real-time exchange rate, you only need to select your crypto pair from the drop-down menu.Apr 1, 2026Published on Apr 1, 2026Aug 5, 2026Updated on Aug 5, 20261How do I turn on and sync multiple charts on a screen?
It supports synchronized settings such as symbols, intervals, crosshairs, and time or date ranges, charts in our multiple-chart layout currently function independently. Order and position lines are also displayed only in the single-chart layout. Note: the multiple-chart sync feature is available on the web version only.Aug 9, 2024Published on Aug 9, 2024Aug 5, 2026Updated on Aug 5, 202634What's Multi-wallet and how do I use it?
The multi-wallet function supports one-click trading, allowing you to buy and sell across multiple wallets simultaneously — no more manually switching between wallets or repeating the same steps.How do I bulk import private keys? To import multiple private keys at once via the OKX Wallet extension: Open the OKX Wallet extension and navigate to any account Select the More button. In the menu that appears, select the Import private keys option.Apr 1, 2026Published on Apr 1, 2026Sep 1, 2026Updated on Sep 1, 20263How do I reverse my trading position with one tap?
Preserve position sizing: the reverse function automatically opens a new position with the same size and leverage settings as your previous one. No need to recalculate or reconfigure your order parameters. Minimize execution errors: reversing a position manually could lead to mistakes in quantity or price input. One-tap reverse reduces that risk by automating the action with default precision.Jul 5, 2025Published on Jul 5, 2025Aug 5, 2026Updated on Aug 5, 202613