FAQ

Deposit and withdrawal

Why can’t I see or use my crypto balance?
Oct 14, 2025Published on Oct 14, 2025Aug 11, 2026Updated on Aug 11, 2026
What should I do if my withdrawal was sent to the wrong user ID (UID)?
Oct 13, 2025Published on Oct 13, 2025Sep 8, 2026Updated on Sep 8, 202623
What should I do if there is a payment due for my ACH deposit?
Sep 29, 2025Published on Sep 29, 2025Aug 11, 2026Updated on Aug 11, 20262
Why can’t I withdraw funds?
Aug 27, 2025Published on Aug 27, 2025Aug 5, 2026Updated on Aug 5, 2026185
Address type upgrade FAQ
Aug 26, 2025Published on Aug 26, 2025Aug 5, 2026Updated on Aug 5, 2026869
How to transfer crypto from Coinbase to OKX?
Jun 19, 2025Published on Jun 19, 2025Aug 12, 2026Updated on Aug 12, 20267
What should I do if I want to withdraw assets that are not supported on other platforms?
Apr 8, 2025Published on Apr 8, 2025Aug 5, 2026Updated on Aug 5, 202617
Introducing USD deposits and withdrawals
Feb 14, 2025Published on Feb 14, 2025Aug 11, 2026Updated on Aug 11, 202613
How do I withdraw USD with U.S. Domestic wire transfer?
Feb 5, 2025Published on Feb 5, 2025Sep 3, 2026Updated on Sep 3, 202614
How do I deposit USD with U.S. Domestic wire transfer?
Feb 5, 2025Published on Feb 5, 2025Aug 11, 2026Updated on Aug 11, 202616
How do I withdraw USD with Bank transfer (ACH)?
Feb 4, 2025Published on Feb 4, 2025Sep 14, 2026Updated on Sep 14, 202613
How do I find supported crypto and networks?
Jan 28, 2025Published on Jan 28, 2025Sep 30, 2026Updated on Sep 30, 202618
What should I do if I mistakenly withdraw crypto via the wrong network?
Jan 21, 2025Published on Jan 21, 2025Aug 5, 2026Updated on Aug 5, 20268
How do I deposit USD or USDG with Bank transfer (ACH)?
Jan 10, 2025Published on Jan 10, 2025Sep 2, 2026Updated on Sep 2, 20262
Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-Stark V2)
Oct 21, 2024Published on Oct 21, 2024Sep 9, 2026Updated on Sep 9, 2026114

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