FAQ

Account, security, and verification

How do I verify my identity with ID and selfie photos?
Sep 4, 2024Published on Sep 4, 2024Aug 11, 2026Updated on Aug 11, 202665
What are sanctions?
Sep 1, 2024Published on Sep 1, 2024Aug 11, 2026Updated on Aug 11, 20263
Why did my identity verification fail?
Aug 8, 2024Published on Aug 8, 2024Aug 5, 2026Updated on Aug 5, 2026107
How do I get my individual account verified?
Aug 7, 2024Published on Aug 7, 2024Aug 11, 2026Updated on Aug 11, 202642
What attestation do we need to agree to when verifying as an institutional customer?
Feb 5, 2024Published on Feb 5, 2024Aug 25, 2026Updated on Aug 25, 2026134
What onboarding information is required for a family office?
Oct 13, 2023Published on Oct 13, 2023Aug 26, 2026Updated on Aug 26, 202692
What onboarding information is required for the non-profit organization (NPO)?
Oct 13, 2023Published on Oct 13, 2023Aug 25, 2026Updated on Aug 25, 202684
What onboarding information is required for a Trust?
Oct 13, 2023Published on Oct 13, 2023Aug 25, 2026Updated on Aug 25, 2026140
How do I determine my company type and understand which documents I need to prepare?
Oct 13, 2023Published on Oct 13, 2023Aug 25, 2026Updated on Aug 25, 2026171
What onboarding information is required for a privately owned financial institution?
Oct 13, 2023Published on Oct 13, 2023Aug 25, 2026Updated on Aug 25, 2026248
What onboarding information is required for the government-owned enterprise?
Oct 13, 2023Published on Oct 13, 2023Aug 25, 2026Updated on Aug 25, 202673
What onboarding information is required for a Publicly Traded Company?
Oct 13, 2023Published on Oct 13, 2023Aug 25, 2026Updated on Aug 25, 202683
What onboarding information is required for a fund?
Oct 13, 2023Published on Oct 13, 2023Aug 19, 2026Updated on Aug 19, 2026132
What onboarding information is required for a privately owned company?
Oct 13, 2023Published on Oct 13, 2023Aug 5, 2026Updated on Aug 5, 2026299
How to obtain access to an OKX account of someone who passed away or lost mental capacity?
May 19, 2021Published on May 19, 2021Sep 29, 2026Updated on Sep 29, 20261

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