FAQ

Account management and security

How do I add my emergency contact?
Jul 24, 2025Published on Jul 24, 2025Aug 14, 2026Updated on Aug 14, 2026366
How do I find my user ID (UID)?
Mar 20, 2025Published on Mar 20, 2025Aug 25, 2026Updated on Aug 25, 2026233
Passkey FAQ
Mar 19, 2025Published on Mar 19, 2025Aug 26, 2026Updated on Aug 26, 2026194
How do I migrate my email address or phone number to another account? (app)
Jan 19, 2025Published on Jan 19, 2025Sep 24, 2026Updated on Sep 24, 20262
How do I create passkeys? (web)
Jan 19, 2025Published on Jan 19, 2025Oct 22, 2026Updated on Oct 22, 20262
How do I transfer/deposit crypto with my sub-accounts?
Jan 14, 2025Published on Jan 14, 2025Sep 23, 2026Updated on Sep 23, 20261
How do I use a physical security key to protect my account?
Jan 10, 2025Published on Jan 10, 2025Aug 25, 2026Updated on Aug 25, 202623,194
How do I whitelist OKX Emails?
Nov 26, 2024Published on Nov 26, 2024Aug 25, 2026Updated on Aug 25, 202687
How do I register for an OKX account?
Sep 6, 2024Published on Sep 6, 2024Aug 11, 2026Updated on Aug 11, 202646
How do I update my authenticator app?
Aug 1, 2024Published on Aug 1, 2024Aug 5, 2026Updated on Aug 5, 2026345
My phone isn't working, what should I do?
Aug 1, 2024Published on Aug 1, 2024Aug 5, 2026Updated on Aug 5, 202610
How do I freeze my account? (app)
Jul 11, 2024Published on Jul 11, 2024Aug 5, 2026Updated on Aug 5, 20268
How do I register an account on OKX?
May 23, 2024Published on May 23, 2024Oct 12, 2026Updated on Oct 12, 202674
What should I do if my phone number/email address/authenticator app is unavailable?
Sep 15, 2023Published on Sep 15, 2023Aug 25, 2026Updated on Aug 25, 20266,733
How do I reset my Two-factor authentication (2FA)?
Sep 15, 2023Published on Sep 15, 2023Aug 5, 2026Updated on Aug 5, 202632

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