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Statement regarding the ELT issue
On April 20th, 2022, OKX listed ELT. On April 21st, OKX's risk control team detected that the Element Black team had made multiple large deposits to the market-making account, totaling approximately 50,000,000 ELT, which caused the circulating supply to deviate from the disclosed 70,000,000 prior to the launch. On April 23rd, the circulating supply was changed to 112,070,000. After multiple...May 12, 2023Published on May 12, 2023Aug 5, 2026Updated on Aug 5, 2026AnnouncementsIdentity linked to another account: verification and ownership FAQ
It says my identity or face is linked to another account. What should I do? This message means that your identity information may already be linked to another primary personal account. The one-account rule refers to one primary personal account under the same servicing entity using the same identity verification; it does not prohibit permitted sub-accounts. Institutional accounts and sub-accounts follow their own rules.Aug 28, 2026Published on Aug 28, 2026Sep 2, 2026Updated on Sep 2, 2026FAQ13How can I troubleshoot web or app issues?
If you're unable to take screenshots in the desktop app, you may right-click on an empty area of the desktop app and enable screen sharing protection.Other issues If you experience issues while using the OKX website or app, please try the following troubleshooting steps first:Use an incognito browser Try accessing OKX using Incognito mode in your browser.Clear cache or dataFor Android Go to Settings > Apps > OKX app > Storage. Select Clear Cache first.Feb 11, 2026Published on Feb 11, 2026Aug 26, 2026Updated on Aug 26, 2026FAQ23How do I add OKX widget on my phone?
Adjust the display settings and drag the widget to your preferred position on your device’s screen.What's the recommended device settings? We recommend Android users make these setting changes to ensure widget display data is refreshed promptly. Actual setting steps may vary by device.Aug 15, 2023Published on Aug 15, 2023Oct 13, 2026Updated on Oct 13, 2026FAQ6,578How do I trade a USD pair using USDC or another stablecoin?
If you search for a pair like BTC/USDC and don't see it listed on its own, that doesn't mean you can't trade BTC using USDC. On OKX, USD and USD-pegged stablecoins share a single order book, so a USD pair can be traded and settled in the stablecoin you choose. Selecting your stablecoin on a BTC/USD pair gives you the same result as a dedicated stablecoin market, using the same liquidity.What is...Sep 3, 2026Published on Sep 3, 2026Sep 3, 2026Updated on Sep 3, 2026FAQPosition modes in X-Perps, and why is my maximum position size capped?
If the maximum you're offered is lower than you expected, that's the tier that applies to that contract at that size, rather than an error on your account.Why can I open a larger position on one contract than on another with the same balance? Applies to: X-Perps contracts, per contract. Tiers are set per contract, so the same balance can support very different position sizes on two different contracts.Sep 3, 2026Published on Sep 3, 2026Sep 3, 2026Updated on Sep 3, 2026FAQHow do I migrate my email address or phone number to another account? (app)
This function is only applicable when: You want to update your current phone number or email address, but the new phone number or email address is linked to another account. You want to link a new phone number or email address, but it's linked to another account.How to migrate my email address or phone number?Jan 19, 2025Published on Jan 19, 2025Sep 24, 2026Updated on Sep 24, 2026FAQ2How do I migrate my email address or phone number to another account? (web)
This function is only applicable when: You want to update your current phone number or email address, but the new phone number or email address is linked to another account. You want to link a new phone number or email address, but it's linked to another account.How to migrate my email address or phone number?Aug 22, 2023Published on Aug 22, 2023Sep 24, 2026Updated on Sep 24, 2026FAQSplit Position - Introduction & FAQ
IntroductionWhat is Split Position? Split Position lets you manage each perpetual futures entry as its own independent position.Aug 3, 2026Published on Aug 3, 2026Aug 6, 2026Updated on Aug 6, 2026FAQ29OKX position tiers to be adjusted
In order to improve market liquidity and mitigate risks, OKX will adjust the position tiers at 10:00 am UTC on Apr. 29.Apr 22, 2021Published on Apr 22, 2021Aug 5, 2026Updated on Aug 5, 2026AnnouncementsOKX position tiers to be adjusted
In order to improve market liquidity and mitigate risks, OKX will adjust the position tiers at 10:00 am UTC on Apr. 9. Specific adjustment details are as follows: 1.Apr 7, 2021Published on Apr 7, 2021Aug 5, 2026Updated on Aug 5, 2026AnnouncementsOptions Order and Position Limits
If a user wants to place another order after placing the followings: No. Contract Name Order No. of Contracts 1 BTCUSD-191227-7500-C buy 300 2 BTCUSD-191227-7500-P Sell 20 3 BTCUSD-191227-7500-C Sell 10 4 BTCUSD-191227-8000-C Buy 30 He has already placed 4 orders of BTC/USD underlying. As the total number of orders has not exceeded the limit, he can still place another new order. [Rule #5] The maximal number of contracts held for one instrument is 100,000.Dec 10, 2019Published on Dec 10, 2019Aug 5, 2026Updated on Aug 5, 2026Product documentationHow do I set up TP/SL with the Order line?
To help you make a better trade, we included an estimated profit and loss as well Adjust your TP according to your preference Similarly, move your SL positioning along the Y-axis to adjust your stop loss Adjust your SL according to your preference For additional tips on setting up TP/SL, visit here and discover more about TP/SL here.Jun 21, 2024Published on Jun 21, 2024Aug 5, 2026Updated on Aug 5, 2026FAQ179Upgrade on Liquidated Futures Position Price Calculation and Price Change Strategy for Liquidated Futures Positions
This process will continue until the liquidated position is completely fulfilled. 4.Inquiry for Liquidated Positions and Margin Call Loss a.After the price change, some positions may be transacted at lower prices than their bankruptcy prices (for closed long positions; or higher for closed short positions).Feb 20, 2019Published on Feb 20, 2019Aug 5, 2026Updated on Aug 5, 2026AnnouncementsOKX to migrate quick margin positions
If you still hold quick margin positions that pass the margin level and position tier checks after March 1, 2025, we’ll cancel your quick margin orders and migrate the positions to a new sub-account named QuickMarginMigration. The sub-account will be in spot mode, offering you a trading experience similar to quick margin mode. Note that spot mode and quick margin mode have different risk assessments and order validations, which affect the risks of your account.Feb 7, 2025Published on Feb 7, 2025Aug 13, 2026Updated on Aug 13, 2026Announcements