All
FAQ
Announcements
Product documents
How do I find the Marketcap feature?
Identify trends: detect bullish or bearish market conditions and adjust your trading strategies accordingly.How do I find the Marketcap feature?Feb 27, 2025Published on Feb 27, 2025Aug 5, 2026Updated on Aug 5, 20267How do I find the token unlocks feature?
You can easily find the token unlocks schedule by following these steps:On the web Go to the Markets menu on the homepage Search for the token you want to check using the search menu Select the token and open its Overview page on the right of the screen Look for the Token unlocks option, which will display the upcoming unlock events and their details Token unlocks menu in the Overview of the crypto page, on the web pageOn the app Use the search bar to find the token you’re interested in Select theMar 4, 2025Published on Mar 4, 2025Aug 5, 2026Updated on Aug 5, 202615How do I find supported crypto and networks?
Before making deposits or withdrawals, you can check the supported crypto and networks on the website in two ways to avoid issues with transactions not being completed.On the webMethod 1: Check from the deposit or withdrawal page Open the OKX website, select Asset > Deposit/Withdraw. Choose your crypto from the dropdown. Select the network dropdown to view all supported networks. Note: some...Jan 28, 2025Published on Jan 28, 2025Sep 30, 2026Updated on Sep 30, 202618Why can’t I find the Web3 wallet in the OKX app?
If you still can’t find the entry or access your existing wallet assets, contact customer support. Provide your app version, mobile operating system, screenshots and whether you’ve completed identity verification so the team can investigate. Never share your seed phrase, private key or password.Oct 22, 2026Published on Oct 22, 2026Oct 22, 2026Updated on Oct 22, 202620How do I find my user ID (UID)?
OKX's user ID (UID) is a unique identifier assigned to each account on our exchange platform. Think of it as your account’s fingerprint—exclusive to you and essential for various platform activities. Your user ID helps us to identify your account quickly and accurately, making it an important reference for customer support inquiries, security verification, affiliate programs, and certain...Mar 20, 2025Published on Mar 20, 2025Aug 25, 2026Updated on Aug 25, 2026233Can’t find your wallet? Learn how to complete digital signature verification
You can find the import instructions for the app or browser extension here. Only enter your recovery phrase or private key in the genuine OKX Wallet import screen. Never give it to Customer Support or enter it into an Exchange verification form. Before returning to OKX Exchange, compare the addresses. The address shown in OKX Wallet must match the one you’re verifying. Signing from an account with a different address will fail. How do I complete verification after importing?Oct 1, 2026Published on Oct 1, 2026Oct 16, 2026Updated on Oct 16, 20264Where can I find the minimum deposit amount required for non-BTC?
If the deposit amount is less than the minimum amount displayed, the funds will not be credited, nor will they be refunded.How can I find the minimum deposit amount?On the App Launch the OKX app, select Assets at the main menu, then select Deposit Search for the token you want to deposit Choose the appropriate network.Oct 16, 2024Published on Oct 16, 2024Aug 5, 2026Updated on Aug 5, 202667How do I find my deposit address and tag/memo/comment?
The process for sub-accounts to find deposit addresses is the same as for the main account. If your deposit address appears different, this may be due to the system upgrade or the presence of multiple available addresses, which is normal. To reduce operational risk, please consistently use the same address when possible.Aug 22, 2023Published on Aug 22, 2023Aug 26, 2026Updated on Aug 26, 202672,518Where do I find limits, fees and processing time details for cash deposit?
The limits can vary depending on factors like: The deposit method you choose Your account verification level When selecting a deposit method, you'll find the remaining limit for each one. Select the information (i) icon for more details. The deposit limits as shown on the deposit method selection for the app The deposit limits as shown on the deposit method selection for the webTypes of limits Minimum Deposit limit: Minimum amount you can deposit per transaction.May 23, 2025Published on May 23, 2025Aug 5, 2026Updated on Aug 5, 202633Where do I find limits, fees and processing time details for cash withdrawal?
The limits can vary depending on factors like: The withdrawal method you choose Your account verification level When selecting a withdrawal method, you'll find the remaining limit for each one. Select the information (i) icon for more details. The withdrawal limits as shown on the withdrawal method selection for the app The withdrawal limits as shown on the withdrawal method selection for the webTypes of limits Minimum withdrawal limit: Minimum amount you can withdraw per transaction.May 23, 2025Published on May 23, 2025Aug 5, 2026Updated on Aug 5, 202650Where can I find details about cash withdrawal limits, fees, and processing times?
The limits can vary depending on factors like: The withdrawal method you choose Your account verification level When selecting a withdrawal method, you'll find the remaining limit for each one. Select the information (i) icon for more details. The withdrawal limits as shown on the withdrawal method selection for the app The withdrawal limits as shown on the withdrawal method selection for the webTypes of limits Minimum withdrawal limit: Minimum amount you can withdraw per transaction.Apr 13, 2026Published on Apr 13, 2026Aug 5, 2026Updated on Aug 5, 20263How do I buy NFTs?
Search for your favorite NFTs or find your preferred collection and select the NFT 3. You can either Make offer or Buy, fill in the details, and select Confirm to complete your orderOn the app 1. Open OKX app, then select Web3 at the top. Connect your OKX wallet, and find OKX > More > NFT 2. Search for your favorite NFTs, or find your preferred collection and select the NFT 3.May 30, 2023Published on May 30, 2023Sep 4, 2026Updated on Sep 4, 2026534How do I manage my collection on OKX Marketplace?
For more information, you can always refer to this article to find out more about modifying your collection.Jun 7, 2024Published on Jun 7, 2024Aug 5, 2026Updated on Aug 5, 20262,547How do I check my deposit or withdrawal history?
You can’t manually delete or hide deposit or withdrawal records from your transaction history.Use the transaction type, crypto, and date filters to find a specific record more quickly.Learn more: How do I make a crypto withdrawal? (app) How do I make a crypto withdrawal? (web) How do I make a deposit? (app) How do I make a deposit? (web)Jun 9, 2026Published on Jun 9, 2026Sep 28, 2026Updated on Sep 28, 202610How do I update my authenticator app?
Find Security on the Profile page Find Authenticator app and select Change. Find Authenticator app in the Authentication methods section Select Continue and follow the on-screen instructions. You'll receive an email/SMS confirmation upon successfully changing your authenticator app.I can't log in to my account If you can't log in to your account, you can only reset your authenticator app on the OKX app. Enter your account on log in page, select Next.Aug 1, 2024Published on Aug 1, 2024Aug 5, 2026Updated on Aug 5, 2026345