All
FAQ
Announcements
Product documents
How do I create accounts in bulk and send crypto to multiple accounts simultaneously?
Input the total amount of account that you want to create Select Done to complete your account creation Note: select Download address if you would like to retrieve the full list of your wallet addresses.How do I send crypto to multiple accounts at one time?Sep 27, 2024Published on Sep 27, 2024Aug 5, 2026Updated on Aug 5, 20267Common scam tactics
WhatsApp: fraudulent groups will contact potential victims via WhatsApp, send false information, or conduct scam activities. Note: we don't have any official WhatsApp groups. Be cautious of scams pretending to be our official channels. Telegram: scammers will establish private chat groups on Telegram to recruit victims or disseminate false information.Sep 28, 2023Published on Sep 28, 2023Sep 7, 2026Updated on Sep 7, 20263,086How do I supercharge my trading with Alertatron's automated solutions?
There are three main steps: Creating a set of OKX API keys: Visit here to learn more Adding the API keys to Altertatron: Visit here Amazing, you can now send your first test order!Mar 28, 2024Published on Mar 28, 2024Aug 5, 2026Updated on Aug 5, 20262What should I do during or after a scam?
Stop sending any further payments: don't let the scammer convince you to send more to "recover" your losses — this is a common tactic. Secure your OKX account: if you shared your OKX login credentials or clicked a suspicious link, change your password and 2FA settings right away. Save conversation records: immediately download and save the chat logs with the (suspected) scammer as a TXT file. These records may become crucial parts of subsequent investigations and evidence.Mar 11, 2024Published on Mar 11, 2024Aug 26, 2026Updated on Aug 26, 2026815What's OKX Web3 Gaming?
Note: if you have any questions, you can always contact our support team via our OKX API Telegram group for real-time support.How do I issue my allowlist and NFT on OKX? You can refer to this article to learn more about issuing your allowlist and NFT assets.How do I enforce the collection of NFT royalties? You can refer to this article to learn more about enforcing your NFT transaction royalties.Jun 18, 2024Published on Jun 18, 2024Aug 5, 2026Updated on Aug 5, 2026279Why haven't I received the verification code?
If the page shows that the authentication code failed to send, please wait 1 hour before trying again.Aug 16, 2023Published on Aug 16, 2023Aug 5, 2026Updated on Aug 5, 202637Trading Signal Bot FAQs
Additionally, we've established a dedicated Telegram channel for OKX Signal Bot. This channel serves as a platform where you can ask questions, share your queries, and stay updated on forthcoming features. Join us on Telegram through the following link: [Official] OKX Signal Trading. Your engagement is valued, and we're here to provide the assistance and information you need.19. I've purchased an invite-only TradingView script from a provider. How do I execute this on OKX?Oct 9, 2023Published on Oct 9, 2023Oct 14, 2026Updated on Oct 14, 2026140How do I identify OKX official accounts?
Telegram: if you manage to identify the fake admin according to the identifier, please Block & Report it to @notoscam. Twitter: if you manage to identify the fake admin according to the identifier, please select More > Block & Report.How should I protect myself from being scammed? Protect your privacy. Never share your login credentials, and passwords, and never send assets to anyone who you haven't verified. We always send out notifications for any events users may wish to participate in.Aug 11, 2023Published on Aug 11, 2023Sep 1, 2026Updated on Sep 1, 20265,437Why is my crypto withdrawal asking for information, and what do I need to do?
If it belongs to someone else, provide the recipient’s name, country of residence and date of birth.For EEA users To an exchange: Provide the exchange name and, if sending to someone else, the recipient’s name. To a private wallet: If sending to someone else, provide the recipient’s name. For withdrawals of EUR 1,000 or more, a control test is required.For Australian users To an exchange: Provide the exchange name and, if sending to someone else, the recipient’s name.Oct 1, 2026Published on Oct 1, 2026Oct 16, 2026Updated on Oct 16, 20261How can I quickly top up my OKX Wallet gas fee from the OKX Exchange?
To top up gas fees, send the required token directly to your wallet address from another platform or exchange.May 21, 2025Published on May 21, 2025Aug 5, 2026Updated on Aug 5, 2026387What should I do if I mistakenly withdraw crypto via the wrong network?
Return to your Web3 wallet, select Send > select crypto and network 5. Paste the deposit address you copied from your exchange account 6. Enter the amount and select Next to review your send details and select Confirm to complete the process of retrieving the assets Note: When you send crypto from OKX wallet, ensure you have sufficient OKT as transaction fees.Jan 21, 2025Published on Jan 21, 2025Aug 5, 2026Updated on Aug 5, 20268What is a Satoshi test, and how do I complete it?
Learn more You can verify the address by signing a message, without sending crypto or paying a network transaction fee. A Satoshi test requires an on-chain transfer and a network fee. Before you start: can you send from the exact address? Your test transfer must come from the exact address OKX asks you to verify. Sending from another address in the same wallet will not pass the test.Oct 1, 2026Published on Oct 1, 2026Oct 16, 2026Updated on Oct 16, 20261What's Snap mode - powered by UniswapX, and how do I use it?
The wrapping process is where you send your ETH, for example, to a smart contract that converts it into WETH, which conforms to the ERC-20 token standard. The smart contract then holds your ETH and issues an equivalent amount of WETH in return. The process is reversible — you can unwrap WETH back into ETH at any time by sending your WETH back to the smart contract, which will return your original ETH.Mar 1, 2024Published on Mar 1, 2024Aug 5, 2026Updated on Aug 5, 202644How do I update my email?
We'll send a 6-digit verification code to both your new and current email. Enter the code accordingly.Sep 6, 2023Published on Sep 6, 2023Oct 21, 2026Updated on Oct 21, 20263Travel Rule FAQs for EEA users
If the sender sees a name mismatch before sending: Ask them to enter the recipient name exactly as it appears on your verified OKX account. If the deposit has arrived but is locked: Open the affected deposit and check the request shown. If OKX asks for sender information, enter the sender’s details as they appear on their verified account at the sending exchange. Submitting the information may not release the deposit immediately; it may still require review. How long will my deposit be locked?Dec 17, 2024Published on Dec 17, 2024Oct 21, 2026Updated on Oct 21, 2026633