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Elective professional client status FAQ
Note: your status changes only after all three steps have been completed.Can OKX automatically change my status to elective professional? No. Elective professional status must be requested by you. We can't move you into this category without you initiating the process.Is elective professional client status available for all OKX products? No. On our platform, elective professional client status is currently available for X-Perps.Sep 8, 2026Published on Sep 8, 2026Sep 8, 2026Updated on Sep 8, 2026What onboarding information is required for the non-profit organization (NPO)?
Sign, scan, and upload the account opening authorization form (a board resolution containing such authorization is also acceptable). Learn more about the types of institutions that are supported by us here.Oct 13, 2023Published on Oct 13, 2023Aug 25, 2026Updated on Aug 25, 202684What onboarding information is required for a family office?
Directors: Persons elected or appointed to serve on the board of directors of the Family Office. These persons govern and oversee the family office, and are responsible for its high-level strategy, operations, and accountability. Ultimate beneficial owners: Persons who ultimately own and/or who exercise ultimate control over the family office.Oct 13, 2023Published on Oct 13, 2023Aug 26, 2026Updated on Aug 26, 202692What onboarding information is required for a privately owned financial institution?
Directors: Persons elected or appointed to serve on the board of directors of the privately owned financial institution. These persons govern and oversee the privately owned financial institution, and are responsible for its high-level strategy, operations, and accountability. Ultimate beneficial owners: Persons who ultimately own and/or who exercise ultimate control over the privately owned financial institution.Oct 13, 2023Published on Oct 13, 2023Aug 25, 2026Updated on Aug 25, 2026248What onboarding information is required for a Publicly Traded Company?
Directors: Persons elected or appointed to serve on the board of directors of the publicly traded company. These persons govern and oversee the publicly traded company, and are responsible for its high-level strategy, operations, and accountability. Ultimate beneficial owners: Persons who ultimately own and/or who exercise ultimate control over the publicly traded company.Oct 13, 2023Published on Oct 13, 2023Aug 25, 2026Updated on Aug 25, 202683What onboarding information is required for the government-owned enterprise?
Directors: Persons elected or appointed to serve on the board of directors of the government-owned enterprise. These persons govern and oversee the government-owned enterprise and are responsible for its high-level strategy, operations, and accountability. Ultimate beneficial owners: Persons who ultimately own and/or who exercise ultimate control over the government-owned enterprise.Oct 13, 2023Published on Oct 13, 2023Aug 25, 2026Updated on Aug 25, 202673What onboarding information is required for a fund?
Directors: Persons elected or appointed to serve on the board of directors of the fund. These persons govern and oversee the fund, and are responsible for its high-level strategy, operations, and accountability. Ultimate beneficial owners: Persons who ultimately own and/or who exercise ultimate control over the Privately Owned Company.Oct 13, 2023Published on Oct 13, 2023Aug 19, 2026Updated on Aug 19, 2026132What onboarding information is required for a privately owned company?
Directors (if any): Persons elected or appointed to serve on the board of directors of the privately owned company. These persons govern and oversee the privately owned company, and are responsible for its high-level strategy, operations, and accountability. UBOs (Ultimate beneficial owners): Persons who ultimately own and/or who exercise ultimate control over the privately owned company.Oct 13, 2023Published on Oct 13, 2023Aug 5, 2026Updated on Aug 5, 2026299Formal Complaint Handling Process - OKX EEA
However, if you wish to file a formal complaint you may do so either: (a) Via the OKX Europe online complaints form (b) By submitting the complaints form (available in all 24 Official EU Languages) to the email eu.complaints@okx.com. (c) By downloading and sending the complaints form by registered post to will be using this: Piazzetta Business Plaza, Office Number 4, Floor 2, Ghar il-Lembi Tas-Sliema, Malta.Jan 23, 2025Published on Jan 23, 2025Aug 5, 2026Updated on Aug 5, 202620What's OKX Web3 Gaming?
You can simply fill out our gaming listing request form according to your needs. Once you submit, we'll list your gaming project within 7 business days after review. We'll send you the gaming project link to your email that you've filled in the gaming listing request form. Note: ensure your game project's X account has more than 50,000 subscribers, otherwise your project will not be listed on our platform.How do I embed an NFT marketplace in my game?Jun 18, 2024Published on Jun 18, 2024Aug 5, 2026Updated on Aug 5, 2026279A beginner's guide to identity verification
Why am I unable to select a voter's card as a form of ID? This type of ID may not be supported for identity verification in your country. If you believe it should be supported in your country, please contact customer support.4. What are acceptable forms of government-issued ID? A government-issued ID is a type of identification that is officially issued by the government and legally accepted as identity.Sep 25, 2023Published on Sep 25, 2023Aug 25, 2026Updated on Aug 25, 20266,535What attestation do we need to agree to when verifying as an institutional customer?
Applicant is not registered, organized, incorporated, formed, or established in the United States; E. Applicants’s principal place of business is not located in the United States;(The term “principal place of business” used herein means the location from which the officers, partners, managers or traders of Applicant primarily direct, control, and coordinate the activities, including trading, trading analysis, or trading or investment strategy, of Applicant.) F.Feb 5, 2024Published on Feb 5, 2024Aug 25, 2026Updated on Aug 25, 2026134What should I do if I forget to fill in tag/memo?
Note: please follow the bot's instructions and complete all required fields in the ticket form (including email, TXID, token type, amount, and network) to help us review your request efficiently.Oct 15, 2024Published on Oct 15, 2024Aug 26, 2026Updated on Aug 26, 2026137Affiliate activity portal - join page enhancement
Learn more" Simply share the "https://www.okx.com/join/xxxxxx" URL and users who select on the link will be able to view the activity beside the sign-up form How many activities can I promote at a time using this new feature? You can only promote one activity at a time using this new feature. This means that the Join page can only display one activity at any given time. However, you're free to enroll in multiple activities. How do I select another activity to promote?Jun 8, 2023Published on Jun 8, 2023Aug 5, 2026Updated on Aug 5, 2026229How do I verify an individual account?
Do I need to submit a new form of identification to verify my individual account? You may be asked to upload an updated form of identification if it's deemed necessary.4. Why is my individual account frozen? Your account may be frozen if you don't complete your identity verification within the stated grace period. However, you can still access your funds and make withdrawals. Once you've passed verification, full access to your account will be restored.5.Sep 25, 2023Published on Sep 25, 2023Aug 25, 2026Updated on Aug 25, 202632,182