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What's auto-deleveraging (ADL) and when can it happen to me?
It's designed to help maintain market stability and manage system-level risk when normal liquidation processes aren't sufficient.When can ADL happen to me? ADL may occur in situations such as: extreme volatility rapid price gaps stressed liquidity conditions liquidations that cannot be fully absorbed through normal processesWhat does this mean for me as a trader? If ADL is triggered, some positions may be reduced or closed according to platform risk rules and priority methodology.Apr 9, 2026Published on Apr 9, 2026Aug 14, 2026Updated on Aug 14, 20263Individual identity verification eligibility, review time and supported identity documents
Situation 1: The identity-verification page asks me to update my ID, but the original document isn't with me. Can I upload a copy, screenshot, electronic ID, or a photo taken previously? Follow the capture method shown on the identity-verification page and submit the original, valid, government-issued document selected on that page.Aug 28, 2026Published on Aug 28, 2026Aug 28, 2026Updated on Aug 28, 202610My phone isn't working, what should I do?
Start logging in and select Switch verification method (in the app) or Call me instead (on the web). You'll then be able to log in with voice, email, or authenticator app code depending on the platform. Note: this function is not available in certain regions.I want to reset my phone number You can reset your phone number completely, both in your OKX account and on the login page. To do this, follow this guide: How do I reset Two-factor authentication (2FA)?Aug 1, 2024Published on Aug 1, 2024Aug 5, 2026Updated on Aug 5, 202610How do I use the custom formula feature?
Formula from the list of options Select Custom Formula from the Advanced option Enter your formula using mathematical operators For instance, you would like to compare SOL’s performance to BTC using SOL/BTC, or evaluate the stronger pair by calculating SOL/BTC – ETH/BTC You can create a formula using up to 10 pairs with +, -, /, and * operations Once a formula is created, the chart dynamically updates with candles that reflect the calculated values in real timeHow does the custom formula feature help meMar 5, 2025Published on Mar 5, 2025Aug 5, 2026Updated on Aug 5, 20266How do I use the custom interval feature?
to the Trading page Hover on the arrow besides the Candles option, and select the interval selector above the trading chart Scroll down and select Custom interval from the available options Select Custom Interval within the list of interval periods available Enter your preferred time interval (for example, 3 minutes, 12 hours, or any custom setting) Fill in the custom time interval as you wish Confirm your selection, and the chart will adjust accordinglyHow does the custom interval feature help meMar 5, 2025Published on Mar 5, 2025Aug 5, 2026Updated on Aug 5, 20268What's funding rate and how do I use it?
The funding rate is a mechanism used in X-Perps markets to help keep the contract price closer to the underlying spot price.What's the funding rate for me? Funding isn't the same as a trading fee. It is a periodic payment mechanism between long and short position holders.Apr 15, 2026Published on Apr 15, 2026Aug 14, 2026Updated on Aug 14, 2026What's OKX Card?
With OKX Pay, you can: Save, spend, and send money globally Earn interest in your account balance Pay directly using your OKX Card from your available funds Everything is managed in one app—simple, transparent, and convenient.How can the OKX Card help me save on international travel?Mar 24, 2026Published on Mar 24, 2026Oct 22, 2026Updated on Oct 22, 2026313Why haven't I received the verification code?
Select other alternative authentication methods if your SMS code doesn't arriveOn the Web Select call me instead if you can't receive the SMS code Select call me instead if you are unable to receive the code Note: Use a trusted device: If you're already logged in on another device, try completing the OTP verification on that device instead. If the above doesn’t help, you can try to self-reset your mobile number from our App according to our guidance.Aug 16, 2023Published on Aug 16, 2023Aug 5, 2026Updated on Aug 5, 202637How do I back up my wallet to iCloud, Google Drive and Huawei Cloud?
Can the wallet store my backup password and retrieve it for me? It's crucial to keep your backup password safe or write down your wallet's seed phrase or private key. If you forget your backup password without noting down the seed phrase, you won't be able to recover your assets.What can I do if I forget my backup password? If you forget your backup password, you can't recover the wallets backed up with this password.Jan 12, 2023Published on Jan 12, 2023Aug 5, 2026Updated on Aug 5, 202610,181How do I mint NFTs?
Rankings: Shows data-based rankings of NFT collections across supported blockchains, allowing users to compare volume, floor price, and market trends over different time periods. Activity: Displays real-time marketplace activity, including recent sales, listings, and transfers, helping users track ongoing NFT transactions.How can I mint NFTs?May 5, 2023Published on May 5, 2023Aug 5, 2026Updated on Aug 5, 2026669Affiliate FAQ
What are the common reasons my invitees fail to establish a binding affiliate relationship with me? The common reasons include: They entered the wrong invitation code during registration, preventing the establishment of the invitation relationship. They completed registration through a paid advertisement channel, which does not allow for the binding of the invitation relationship with you.Dec 4, 2024Published on Dec 4, 2024Sep 15, 2026Updated on Sep 15, 2026729Identity linked to another account: verification and ownership FAQ
I am a twin and the system may have matched me with my twin. What should I do? Contact customer support. State that you are a twin and follow the form instructions to complete a live facial check and provide your own valid identity document.Aug 28, 2026Published on Aug 28, 2026Sep 2, 2026Updated on Sep 2, 202613How do I close my OKX Card and re-apply again?
Are there any conditions that can block me from closing my card? Yes. The system performs the following checks before allowing closure: Pending transactions: If you have any unsettled purchases, refunds, or cashback rewards, you must wait until they are completed. Card blocked: If your card is already blocked for any reason, closure may be prevented — contact Support if needed. Account hold: If your OKX account has a compliance or legal hold, closure cannot proceed.Jul 3, 2026Published on Jul 3, 2026Jul 3, 2026Updated on Jul 3, 20264What's KYC: What to expect and why it matters?
What's KYC and why is it necessary for me to complete it? KYC, or Know Your Customer, is a regulatory and security process that financial institutions use to verify the identity of their users. It’s a key step in maintaining a safe, transparent, and legally compliant platform for everyone.Jun 24, 2025Published on Jun 24, 2025Aug 25, 2026Updated on Aug 25, 202675USDG rewards program FAQ
Treasury Bills, to help maintain its peg near 1 USD. These reserves are verified monthly by independent auditor Enrome LLP, and the reports are publicly available here. While USDG is structured to maintain price stability, please note that all stablecoins carry inherent market and depegging risks.4. Where do USDG rewards come from? USDG rewards are fully funded by us. Your funds always remain in your control — we don’t use or lend your assets without your consent.5.Oct 13, 2025Published on Oct 13, 2025Aug 5, 2026Updated on Aug 5, 2026539