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New User Bonus program FAQ
What is the EEA New User Bonus? The EEA New User Bonus gives eligible new users onboarding tasks and rewards. Open Rewards > Welcome Rewards to see the offer linked to your account. Your tasks, rewards and deadlines may differ from another user's.Who is eligible for the EEA New User Bonus? Eligible users are new users in supported EEA markets who join through an eligible OKX promotion or invitation link, complete identity verification and pass the required account checks.Aug 27, 2026Published on Aug 27, 2026Aug 27, 2026Updated on Aug 27, 20261What is the New User Full Rebate Program?
How do I enroll in this New User Full Rebate Program?Mar 16, 2026Published on Mar 16, 2026Aug 26, 2026Updated on Aug 26, 20269How do I discover new tokens?
If you want to discover new tokens in the ever-evolving cryptocurrency market, a great starting point is to visit the Rankings page or go to OKX App home page > New > select crypto pair, then tap Info at the top to view the popularity and market cap rankings. Tap through to explore the full rankings page.What's the Ranking page (leaderboard) and how can I use it to discover new tokens?Aug 9, 2024Published on Aug 9, 2024Aug 5, 2026Updated on Aug 5, 202656How do I explore new tokens?
This feature will help you identify new potential trends. New Tokens: this section provides an overview of newly listed tokens to help you stay informed about the latest token releases. Trending Tokens: this section identifies the tokens with the most significant increase in traders in the last 24 hours. Make sure you look into this when exploring new tokens. Market Capitalization: explore the top tokens ranked by market capitalization.Aug 9, 2024Published on Aug 9, 2024Aug 5, 2026Updated on Aug 5, 20261How do I explore new trading opportunities on OKX?
Select the Explore option at the main menu bar Under the Feed section, you'll be able to receive crypto news and updates Select the Feed option to load up the current news update Select Feed and you'll be able to find the latest news and X platform update within the Feed page Read through the latest news update from the FeedHow do I see the latest feed for a specific crypto?Jan 17, 2025Published on Jan 17, 2025Aug 5, 2026Updated on Aug 5, 20263How do I authorize a new device when I log in?
When you first log in using a new device, you need to authorize it. It's an additional security measure that helps to protect your account from unauthorized access. If you log in on the web, you can use phone verification, email verification, or device verification. On the app, you can use all of these methods if you haven't verified your identity yet.Aug 31, 2023Published on Aug 31, 2023Sep 4, 2026Updated on Sep 4, 202614,346How do I update my login password?
or email address and select Confirm Fill in the below information and select Next: New login password 8-32 characters long 1 lowercase character 1 uppercase character 1 number 1 symbol Confirm new password You'll be prompted to complete the Security authentication by inserting your 2-factor authentication code and select Confirm Your New password will be updated and direct you to the login page to re-enter your account info and new login password An email/SMS notification will be sent out once theAug 22, 2023Published on Aug 22, 2023Oct 22, 2026Updated on Oct 22, 202633How do I update my email?
Select Change email Enter your email address in the New email field Select Send code in both the New email authentication and Current email authentication fields. We'll send a 6-digit verification code to both your new and current email. Enter the code accordingly.Sep 6, 2023Published on Sep 6, 2023Oct 21, 2026Updated on Oct 21, 20263How do I migrate my email address or phone number to another account? (app)
You want to link a new phone number or email address, but it's linked to another account.How to migrate my email address or phone number? Open the OKX app, go to User Center, and select Profile Find Security center and select Email Select Change email address Enter your email address in the New email address field Select Send code in both the Verify new email address and Verify current email address fields. We'll send a 6-digit verification code to both your new and current email.Jan 19, 2025Published on Jan 19, 2025Sep 24, 2026Updated on Sep 24, 20262How do I migrate my email address or phone number to another account? (web)
You want to link a new phone number or email address, but it's linked to another account.How to migrate my email address or phone number? Go to Profile and select Security Find Email authentication and select Change email if you would like to update your email Enter your email in the New email field Select Send code in both the New email code and Code for original email fields. We'll send a 6-digit verification code to both your new and current email.Aug 22, 2023Published on Aug 22, 2023Sep 24, 2026Updated on Sep 24, 2026How do I change my phone number?
Select Change phone number and follow on-screen instructions to enter your phone number in the New phone number field Note: it's mandatory to link both your phone number and email during the authentication setup. We'll send a 6-digit verification code to both your new and current phone numbers. Enter the code accordingly.Sep 7, 2023Published on Sep 7, 2023Aug 5, 2026Updated on Aug 5, 2026How do I enable allowlist? (app)
Notes: Under Withdrawal Allowlist: You can only withdraw to addresses in the Address Book; manual input of new addresses is disabled. After turning off Whitelist Mode: Manual input of new addresses is allowed again. Whitelist vs. No-Verification Address: These settings are independent and do not affect each other. New Address Withdrawal Lock: If New Address Lock is enabled, newly added whitelist addresses cannot be used for withdrawals for 24 hours, adding extra security.Jul 31, 2026Published on Jul 31, 2026Sep 30, 2026Updated on Sep 30, 20267What should I expect when changing my country of residence to any country within the European Economic Area (EEA) or Australia?
We recommend bookmarking the new URL for convenient access.Jul 2, 2025Published on Jul 2, 2025Aug 27, 2026Updated on Aug 27, 2026171How do I close my OKX Card and re-apply again?
Replacing your card closes your current card and immediately issues a brand-new card with a new card number, CVV, and expiry date. Your account, balance, and transaction history are unaffected. Your old card is deactivated immediately. A new card number is generated and ready to use within seconds. Any digital wallet tokens (Apple Pay / Google Pay) are automatically updated to your new card details. Recurring subscriptions will continue using your new card details.Jul 3, 2026Published on Jul 3, 2026Jul 3, 2026Updated on Jul 3, 20264Multiple accounts FAQ
Enter your new phone number. Enter the SMS verification code sent to your new number. Your phone number will be updated after verification is completed. If you've forgotten or lost access to both the email address and phone number linked to your verified account, please contact OKX Customer Support. Our team will assist you with manual account-ownership verification and recovery.Sep 25, 2026Published on Sep 25, 2026Oct 21, 2026Updated on Oct 21, 20263