Select download to download the statementI want to download account statements with account information To download your statements with your registered email, full address, and UID, please follow the steps here.

Tap it to access OKX directly.Other questions If you encounter any issues during the download process, feel free to contact us for assistance. In regions where downloading the OKX app for iOS is supported, you can use your iPhone, iPad, or Apple Watch to download the official App. If you are an Android user, please check: How to download OKX app on Android phones?

Statement can only be downloaded in PDF format. We do not support CSV or API.When can I access my card statement? Your statement for the current month will be available from the 1st day of the following month.Can I modify or adjust a generated statement? No. Once generated, a card statement cannot be modified or adjusted.Which time zone is used for my statement? Statement time zones may differ by region.

A transaction will not count unless it meets all specific criteria(s) prior to the deadline. Unmet tasks will stay incomplete and automatically mark as expired after the deadline. You can check the deadline and status of your Referral reward task for each friend in Referral > My referrals.10. All my invited friends completed the tasks. Why did I receive rewards for some friends but not others?

If you need further clarification, please contact customer support.Do I need to provide a supplemental confirmation letter in PDF format? If you’re instructed to submit a supplemental confirmation letter in PDF format, please follow the instruction accordingly.You may scan a physical document or convert it into a PDF file, then upload it through the specified channel.

Note: Document should be an original copy (preferably in PDF file format), clear quality, and smaller than 20MB. Please clear your browser’s cache and cookies, and restart your browser before trying again. Navigate the status of your details via the progress bar Learn more on how you can fix the errors on your Institutional account application here.

The POA must be a clear photo of your original POA or a PDF file. The POA must match with the residential information you provided during your identity verification. The acceptable types of POA may vary with different jurisdictions.

Cracked Software and Illegal Downloads Free and unauthorized software activators, game cheats, or pirated media often contain embedded Trojans. These are widely circulated on file-sharing platforms and pose significant security risks to your device. Malicious Websites and Pop-ups Simply visiting a compromised website or clicking on deceptive pop-up ads may trigger an automatic malware download. This is known as a drive-by download.

Upload the original official PDF or a clear image of the complete document. Make sure the name and address match the information entered during verification.

No further action is required.What happens if I miss the withdrawal deadline? If your account has been permanently suspended and you didn't withdraw your remaining crypto assets within the specified time frame (withdrawal deadline), please contact OKX Support as soon as possible. How can I close my positions? If you currently have open positions, we recommend that you monitor your positions at all times and manage risk carefully.

Continue monitoring the task page and your registered email for the applicable deadline and any additional instructions. Until the update is completed, some account features may be unavailable as shown on your account page.5. My identity or facial verification is stuck or can't be submitted. What should I try?

Can I claim the 2026 End-of-Year Gift after the deadline? No. The claim window closes at 00:00 (UTC+8) on October 26, 2026. You must complete both the claim and delivery-address submission before the deadline. If you're an eligible VIP user and need help with a claim, contact your RM through your VIP group. We can't guarantee that a late request can be accommodated. Can I use an overseas delivery address for the 2026 End-of-Year Gift?

Please plan accordingly to ensure all fund transfers are completed before the deadline. The system will automatically close your account once the deadline passes.How do I make an on-chain withdrawal? App: For step-by-step instructions, see How do I make a withdrawal? (App). Web: For step-by-step instructions, see How do I make a withdrawal? (web).

OKX Assistant can help request a review, but internal detection rules aren't shared.What is the difference between a task deadline, reward expiry and reward holding period? The task deadline is the last time to complete the required activity. A reward expiry is the last time to claim or use a reward when an expiry is shown. A holding period limits what you can do with an issued reward until its release.

Check whether the transfer used the correct source address, asset, destination address and exact amount, and whether it was completed before the deadline. If your wallet sent from a different address, repeating the test without changing how your wallet selects the sending address may fail again. Use Digital Signature if it’s offered. If the unsuccessful test transfer becomes a locked deposit, open that deposit and complete its information request.