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How do I check on updates to my support ticket?
Always return to your ticket to view the complete response and reply.For guest users If you submit a ticket without logging in, you’ll be treated as a guest user. Once your guest ticket is created, you'll receive an email notification. To view your ticket and reply to customer service, please click the unique link provided in the email notification.Oct 17, 2025Published on Oct 17, 2025Aug 25, 2026Updated on Aug 25, 202694How do I join a video call with customer support?
To ensure the verification call runs smoothly, you may use the translation feature on the web Web: translate English to your spoken languageOn the appI can login to my OKX account After logging in, you can find your ticket from My Tickets page Go to Menu Select Get Help under More Select the Check your tickets self-service tool card on the support page to access the My tickets page Locate your ticket under Active tickets, then select Join queue to enter the room.Aug 26, 2025Published on Aug 26, 2025Aug 25, 2026Updated on Aug 25, 202668How can you grab exclusive opportunities with OKX Launchpad?
Users can purchase NFT event tickets, which grant them access to various in-person or virtual events. The NFT ensures the ticket's authenticity and can be conveniently transferred or sold to others. This not only simplifies ticket distribution but also reduces the risk of counterfeiting and scalping.Primary subscriptions Primary subscriptions have become a popular use case in the NFT space.Nov 10, 2023Published on Nov 10, 2023Aug 5, 2026Updated on Aug 5, 202659How to claim my RL OKXclusive Pass?
It is free, create a wallet, verify age, and claim the ticket.Apr 5, 2023Published on Apr 5, 2023Aug 5, 2026Updated on Aug 5, 202644Why is my account restricted and what should I do?
If you've submitted all the required information but haven't heard back, check your Ticket Center or email inbox for status updates. Once our team has assessed your submission, we will update your case via the ticket centre. Review timelines vary depending on the verification required. Note: if you submitted information more than 48 hours ago and have no update, contact OKX Support and provide your ticket number for a status check.How long does a review take?Feb 27, 2026Published on Feb 27, 2026Oct 16, 2026Updated on Oct 16, 20264,435Why hasn’t my deposit arrived yet?
Again, please submit a support ticket as soon as possible. If your transaction is missing due to any of the reasons above, please reach out to our support team for help.Missing memo Some cryptocurrency transactions demand the inclusion of a memo alongside the recipient's address, a vital step often overlooked but essential for seamless processing.Mar 27, 2024Published on Mar 27, 2024Sep 4, 2026Updated on Sep 4, 2026346What should I do if I forget to fill in tag/memo?
Note: please follow the bot's instructions and complete all required fields in the ticket form (including email, TXID, token type, amount, and network) to help us review your request efficiently.Oct 15, 2024Published on Oct 15, 2024Aug 26, 2026Updated on Aug 26, 2026137How do I close my OKX Card and re-apply again?
Fill in the dispute form (select a reason and upload any evidence) A ticket is created — track it under My Tickets Via the Card Support Center: Go to Card Management > Support Center > Card Support Center Tap "Start a dispute" and select the relevant transaction. Complete the dispute form and submit. Track progress in My Tickets. 11. What happens after I submit a dispute?Jul 3, 2026Published on Jul 3, 2026Jul 3, 2026Updated on Jul 3, 20264Trade Like A Pro hype rules
Users who are eligible will successfully be given a "Ticket" to the reward which will be released during "Launch" which shall commence from 14 August 2023 10:30 EST. Limited to first 1,000 new users. Each user shall be eligible to participate once in the Campaign, and users are not allowed to enter multiple accounts to participate in this Campaign. OKX or the Campaign organiser shall have the full discretion to disqualify any user from the Campaign.Sep 25, 2023Published on Sep 25, 2023Aug 5, 2026Updated on Aug 5, 202614OKX x McLaren NFT Sweepstakes Terms & Conditions
GS tickets, paddock tour, driver meet-and-greet (+$1,000 for flights + accommodations) 2 £1,600 / $2,025 Cobranded cap 30 £35 / $45 14 MTC Tour 10 £95 / $120 Cobranded cap 30 £35 / $45 15 Signed cap 5 £40 / $50 Cobranded cap 30 £35 / $45 16 Signed cap 5 £40 / $50 Cobranded cap 30 £35 / $45 17 Signed overalls 1 £80 / $100 Replica Cap 27 £43 / $54 18 Signed cap 5 £40 / $50 Cobranded cap 30 £35 / $45 19 Signed cap 5 £40 / $50 Cobranded cap 30 £35 / $45 20 2 McLaren Paddock Club tickets for a race inApr 25, 2024Published on Apr 25, 2024Aug 26, 2026Updated on Aug 26, 2026608Event Contracts Between settlement FAQ
., missing index price data or a risk-control rule is hit) or manually (anomaly detected by the platform or reported via a user support ticket). Once triggered, a multi-round independent review is conducted. An authorised operator inputs the applicable settlement price, the corresponding reference timestamp, and the reason for manual settlement to confirm the final settlement price.What happens to my orders and positions during a dispute?Apr 16, 2026Published on Apr 16, 2026Aug 26, 2026Updated on Aug 26, 20262Event Contracts Hit settlement FAQ
., missing index price or a risk-control rule is triggered) or manually (anomaly detected by the platform or user complaint via ticket). Once triggered, a multi-round independent review is conducted. An authorised operator inputs the applicable settlement price, the corresponding reference timestamp, and the reason for manual settlement to confirm the final settlement price.What happens to my orders and positions during a dispute?Apr 16, 2026Published on Apr 16, 2026Aug 26, 2026Updated on Aug 26, 2026How do I connect a third-party trading terminal or bot to my OKX account?
Store it in a password manager, and don't paste it into a chat, a screenshot, or a support ticket. Use one key per tool. That way you can switch a single tool off without breaking the others. If a key may have been exposed, delete it in your OKX account first, then create a replacement. Deleting the key stops the tool from acting on your account. Restrict the key to the IP addresses the tool documents, if it documents them, and review your keys periodically to remove the ones you no longer use.Sep 3, 2026Published on Sep 3, 2026Sep 3, 2026Updated on Sep 3, 2026A beginner's guide to identity verification
If the account owner is unable to log in, they can still contact us without signing in: Go to okx.com/help or open the OKX app Go to our OKX Assistant (chatbot icon at the bottom right corner), then select Continue as Guest Submit a support ticket using the email address registered to their OKX account For help recovering account access, refer to: How do I reset Two-factor authentication (2FA)?14. How can I change my name/identity verification information?Sep 25, 2023Published on Sep 25, 2023Aug 25, 2026Updated on Aug 25, 20266,535
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