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What proof of address documents can I submit?
Home internet, cable TV, landline telephone, gas, water, and electricity bills are accepted. Mobile phone bills are not accepted. Lease contract or agreement — The lease must run for at least 6 months, have at least 2 months remaining, and be signed by the landlord and tenant. An indefinite lease may be accepted. Mortgage statement from a regulated financial institution — No fixed issue-date limit applies, but the issuer must be verifiable on the applicable official register.Aug 28, 2026Published on Aug 28, 2026Aug 28, 2026Updated on Aug 28, 2026What's Multi-wallet and how do I use it?
Once you're ready, return to the trading panel, set your amount, and select Buy (or Sell) — the order will fire from all selected wallets at once. Please note, multi-wallet trading currently only supports Market orders and you can use the function in Instant Trade, Trade Panel, Quick Buy/Sell modes. Select your wallet with the crypto name, add wallet to add moreHow do I configure multi-wallet trade settings?Apr 1, 2026Published on Apr 1, 2026Sep 1, 2026Updated on Sep 1, 20263How do I make a withdrawal? (web)
Select the withdrawal network from available options Note: normally, the system will automatically match the network to the selected address. If multiple networks are available, you need to ensure that the withdrawal network selected matches the deposit network used in other exchanges or wallets to avoid potential losses. Insert Withdrawal amount Note: the withdrawal amount should be more than the minimum amount.Aug 20, 2024Published on Aug 20, 2024Aug 5, 2026Updated on Aug 5, 20269How do I make a withdrawal? (web)
Insert Withdrawal amount Note: the withdrawal amount should be more than the minimum amount. Fill in withdrawal details on the internal withdrawal page Complete the 2FA verification and select Confirm, your withdrawal order will be submitted Note: if you change your mind, you can cancel the request within 1 minute and no fees will be charged.Aug 22, 2023Published on Aug 22, 2023Aug 5, 2026Updated on Aug 5, 20261,711How do I make a crypto withdrawal? (app)
Insert Withdrawal amount Note: the withdrawal amount should be more than the minimum amount.Aug 31, 2024Published on Aug 31, 2024Sep 14, 2026Updated on Sep 14, 202668How do I create accounts in bulk and send crypto to multiple accounts simultaneously?
The accounts will be generated accordingly Note: you can create up to 99 accounts at one time.Sep 27, 2024Published on Sep 27, 2024Aug 5, 2026Updated on Aug 5, 20267How do I change my phone number?
Note: You're not allowed to perform withdrawals within 24 hours after you've changed your phone number You can change or reset your phone number, but you can't remove it.Sep 7, 2023Published on Sep 7, 2023Aug 5, 2026Updated on Aug 5, 2026How do I update my email?
Note: you can change or reset your email address, but you can't remove it.Sep 6, 2023Published on Sep 6, 2023Oct 21, 2026Updated on Oct 21, 20263How do I download my account statements?
Select Trading history to view your trading history Select Download to enter the Download trading history page Select Download to enter the Download trading history page Select your preferred date range, then select Export Note: you can download statements from February 2021 onwards. Select Export after selecting your preferred date Once the statement is ready, you can select Download to download the statement Note: the statement might take some time to generate.May 21, 2026Published on May 21, 2026Oct 16, 2026Updated on Oct 16, 2026147What order types are supported in X-Perps?
Note: this article is for verified users trading X-Perps in the EEA region.What is a market order in X-Perps? A market order executes immediately at the best available price(s) in the market. Use when: execution speed matters more than exact price. Note: your final execution price can differ from the displayed price in fast-moving or thin markets (slippage).What is a limit order in X-Perps? A limit order lets you set the maximum buy price or minimum sell price you are willing to accept.Apr 9, 2026Published on Apr 9, 2026Aug 14, 2026Updated on Aug 14, 2026How do I join a video call with customer support?
Note: If you have previously scheduled a video call session, you may follow the steps below to join. Go to the Support center Select Join video call appointment under Self-service tools Select join video call appointment Enter the authentication code to join the video call Enter the authenticator code to join the video call Note: the email OTP will be sent to the verified contact email you used during your chat or ticket with customer service.Aug 26, 2025Published on Aug 26, 2025Aug 25, 2026Updated on Aug 25, 202668How can I quickly top up my OKX Wallet gas fee from the OKX Exchange?
For more details: What's Wallet Connect Note: the Transfer from Exchange option isn't available on the OKX Wallet app. To top up gas fees, send the required token directly to your wallet address from another platform or exchange.May 21, 2025Published on May 21, 2025Aug 5, 2026Updated on Aug 5, 2026387DEX Referral FAQ
Note: The first code you create automatically becomes the default. You can change the default code anytime.What are private notes? Private notes are personal markers you add to each referral code, visible only to you.Dec 31, 2025Published on Dec 31, 2025Oct 13, 2026Updated on Oct 13, 20267How do I change my verified name?
Example for Korean users to edit legal name Note: the system is compatible with the name in reversed first/middle and last name order. Changes are only necessary if accented or non-accented characters are displayed incorrectly.Mar 18, 2026Published on Mar 18, 2026Sep 15, 2026Updated on Sep 15, 2026763How do I find supported crypto and networks?
Note: some crypto, like SOL, only support a single network. A notification will appear automatically after you select the crypto.Method 2: Check OKX Status Open the official website, select More > Status Scroll to the Status of deposits and withdrawals section Enter the crypto you want to check Select the Operational status to view supported networks and their current status. Note: always make sure both platforms use the same crypto and network when making deposits or withdrawals.Jan 28, 2025Published on Jan 28, 2025Sep 30, 2026Updated on Sep 30, 202618