Self-service tool For quick access, click the button below:I can log in to my accountOn the app Open your OKX app and select Menu Open Menu page Select Change phone number and follow on-screen instructions to enter your phone number in the New phone number field Note: it's mandatory to link both your phone number and email during the authentication setup. We'll send a 6-digit verification code to both your new and current phone numbers. Enter the code accordingly.

If your mobile phone isn't working properly, or you've lost access to it, or you can't get SMS codes, try the following:My SMS codes aren’t working on OKX Refer to I haven't received the verification code.I want to change my phone number You can switch to a new phone number in your OKX account. To do this, follow the guide below: How do I change my phone number? If you've mobile verification enabled for logins, you can still log in without it.

Due to iOS restrictions, the widget may not display real-time crypto prices.How do I add homescreen widget? You may choose to add the widget on any home screen page or on the widget page (Swipe right from homescreen, it requires you to unlock the phone to perform the add action). Your device needs to be on iOS 14 or above.

You want to link a new phone number or email address, but it's linked to another account.How to migrate my email address or phone number? Open the OKX app, go to User Center, and select Profile Find Security center and select Email Select Change email address Enter your email address in the New email address field Select Send code in both the Verify new email address and Verify current email address fields. We'll send a 6-digit verification code to both your new and current email.

You want to link a new phone number or email address, but it's linked to another account.How to migrate my email address or phone number? Go to Profile and select Security Find Email authentication and select Change email if you would like to update your email Enter your email in the New email field Select Send code in both the New email code and Code for original email fields. We'll send a 6-digit verification code to both your new and current email.

If you've forgotten or lost access to both the email address and phone number linked to your verified account, please contact OKX Customer Support. Our team will assist you with manual account-ownership verification and recovery. Submit any requested identification documents only through the secure verification channel provided by Customer Support.2. I registered a new account because I no longer use the phone number or email linked to my previous account. What should I do?

If lost, the assets in your wallet can't be recovered. To back up, go to your Web3 Wallet > asset bar > more > Wallet Management > Back Up Wallet > Back Up Seed Phrase / Back Up Private Key.3. Why am I not receiving the authentication code when making a crypto withdrawal or selling crypto?Why does it say my authentication code is incorrect? This can happen if you've requested the code too many times in a short period. Wait a moment, then try again.

Do I need an existing ZEN.COM account? Yes. You'll need an existing ZEN.COM account, with the ZEN.COM app installed and logged in on your phone, to complete a deposit. If you don't have one, you'll receive a text message at the phone number you provided with a link to download and register on the ZEN.COM app.4. How do I know my ZEN.COM account has been successfully connected? Once linked, the phone number registered to your ZEN.COM account is displayed in the OKX app.

I didn't receive a call notification for the customer service voice call? You can enable Notifications > OKX > Allow Notifications in your phone settings so you can promptly check the voice messages we send you.Account Settings1. How do I log out of my account? On the App: Select Menu in the top-left corner > Account settings > Scroll down and tap Log out. On the Web: Go your profile in the top-right corner > Select Log out.

Find out more about copy trading and how you can explore it here.How do I utilize the Liquid Marketplace for automated trading? Access the Liquid Marketplace: log in to your OKX account and navigate to the Liquid Marketplace section. Set up automated strategies: use trading bots or API access to develop and deploy your automated strategies within the Liquid Marketplace.

On the login page, enter your phone or email address, then select Next > Forgot your password > Confirm Review the Security notice and select Continue Select Unable to verify > Reset authentication method Tap Email > Confirm, review the Security notice and select Continue Complete the required verification, then enter your other linked verification method on the security verification page.

Do I need an existing ZEN account to use ZEN.COM on our platform? Yes, you'll need an existing ZEN.COM account along with its in app installed and logged in on your phone to make a successful transaction. If you don't have a ZEN account, you'll receive a text message on the phone number you provided to download and register on their app.4. How do I know my ZEN.COM has been successfully connected?

How do I check my withdrawal history? On the web: select Assets > Withdrawal > All withdrawals On the app: select Portfolio > Transactions > filter by Cash withdraw type10. Can I withdraw PLN any other way? No, ZEN.COM is currently the only PLN withdrawal method.11. Can I disconnect my ZEN.COM account? Yes. On the app: go to the payment method list, press and hold the connected ZEN Wallet, then select Delete in the confirmation box.

Get SMS/email and the authentication code and Confirm to close the account Note: it's required to bind with the authenticator app in your account before closing it.Why can't I close my account?I still have a balance in my account Remember to withdraw your remaining balance before you proceed to close your account.What if I have a small balance I can't clear? If you have a small remaining balance that can't be withdrawn or converted, contact OKX Assistant for help.

Open My Rewards > Reward history to check your task progress and reward status before contacting support.Why can't I withdraw my rewards? Some campaigns place a hold on rewards for a set period before they're available to withdraw. Hold periods vary by campaign, so always refer to the campaign page and its terms and conditions for the exact details.