If you contacted a blockchain project team such as Ethereum and Bitcoin directly and didn’t receive a reply, please note that these projects are independent, public blockchain networks and aren't operated or managed by us. Each blockchain functions as a decentralized system, meaning there's no central support team responsible for individual user requests.How does OKX work with different blockchain networks?

Residents of Australia, the Bahamas, Bangladesh, Belgium, Bolivia, Brazil, Canada, China, Crimea, Cuba, Donetsk, Hong Kong, India, Iran, Iraq, Italy, Luhansk, Malaysia, Malta, Mexico, North Korea, Philippines, Singapore, Syria, Russia, Thailand, the Netherlands, Ukraine.

Applicant does not now, and will not in the future, maintain or operate any OKX account or subaccount on behalf of any person or entity, or provide access to any OKX account or subaccount to any person or entity, (1) residing in, or registered, organized, incorporated, formed, or established in, the United States or any sanctioned jurisdiction, including Cuba, North Korea, Iran, Syria, Crimea, Donetsk People’s Republic, and Luhansk People’s Republic (each a “Sanctioned Jurisdiction”), (2) having

This promotion excludes residents from the following jurisdictions: Hong Kong, Belgium, Cuba, France, Iran, Japan, North Korea, Crimea, Malaysia, Singapore, Syria, United States of America including all U.S.A. territories like Puerto Rico, American Samoa, Guam, Northern Mariana Island, and the US Virgin Islands (St. Croix, St. John and St. Thomas), the Bahamas, Canada, the Netherlands, the United Kingdom, Ireland, Bangladesh, Bolivia, Donetsk, Luhansk, Uzbekistan and Malta.

Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden LATAM / Caribbean Brazil, Argentina, Colombia, Mexico, Panama, Antigua and Barbuda, Belize, Costa Rica, Dominica, Grenada, Guatemala, Guyana, Honduras, Saint Kitts and Nevis, Suriname, Ecuador, Barbados, Dominican Republic, Saint Vincent and the Grenadines, Trinidad and Tobago, Turks and Caicos Islands, Peru, Paraguay APAC Singapore, Thailand, Philippines, Bangladesh, Sri Lanka, South Korea

If you attempted or submitted identity verification, including a pending, unsuccessful, or returned application, the following cooling-off periods apply to your email address, phone number, and identity information: Korea: 3 days Turkey: 30 days All other regions: 7 days The same periods apply if you completed personal identity verification or closed an institutional account.FAQIf I didn't complete identity verification, do I still need to wait? It depends.

If you attempted or submitted identity verification, including a pending, unsuccessful, or returned application, the following cooling-off periods apply to your email address, phone number, and identity information: Korea: 3 days Turkey: 30 days All other regions: 7 days The same periods apply if you completed personal identity verification or closed an institutional account.FAQIf I didn't complete identity verification, do I still need to wait? It depends.

The following people are not eligible to enter, however: Residents of Australia, the Bahamas, Bangladesh, Belgium, Bolivia, Brazil, Canada, China, Crimea, Cuba, Donetsk, Hong Kong, India, Iran, Iraq, Italy, Luhansk, Malaysia, Mexico, North Korea, Philippines, Singapore, Syria, Russia, Thailand, Ukraine, or Ascension, Bovet Island, Indian Ocean Territory, French Southern Territories, Heard & Mcdonald Islands, Pitcairn, Saint Pierre & Miquelon, Tajikstan, Tristan Da Cunha, US Minor Outlying Islands

Asia-Pacific: China, Macao, Hong Kong, Taiwan, Vietnam, Thailand, Cambodia, Singapore, South Korea, Malaysia, Japan, the Philippines, the UAE (Dubai), Australia, New Zealand, Laos, Indonesia, Pakistan, and Kazakhstan. Europe: the United Kingdom, the Isle of Man, Austria, Belgium, the Czech Republic, Germany, Spain, France, Hungary, Italy, the Netherlands, Poland, Bulgaria, Croatia, Ireland, Portugal, Romania, Slovenia, Greece, Slovakia, Andorra, Monaco, Gibraltar, Turkey, and Malta.

Include key details: Attach relevant transaction IDs, timestamps, or screenshots to help our team investigate faster. Check regularly: Our support team may request additional information to complete your case.

If there are discrepancies with your submitted business information and documents, our Customer Due Diligence team will reach out to you for clarification through email. Alternatively, you can also reach out to our Customer Support team who will put your request through to the right team. Changes might require you to provide additional documents.5. How should I choose my company’s country and legal institution type? A.

Provide clear details on: Total supply Token distribution Utility and value Strong tokenomics show sustainability and long-term viability.Should I introduce the leadership team? Yes. Include short bios of key team members highlighting: Relevant experience Roles and responsibilities Notable achievements A strong team builds trust.Is financial transparency important? Yes.

The OKX Product Council is a closed group of active OKX users with a direct line to the teams building and marketing our products. Below are answers to common questions about the program.What's the OKX Product Council? The Product Council is a group of active OKX users who share feedback directly with the teams building and marketing our products. That feedback shapes real decisions on what gets built, improved, and prioritized.

For example, if it's privately owned, publicly traded, or has the ultimate beneficial owners.Consult key people from your institution If you're still unsure, try reaching out to the following individuals or departments within your institution: Legal team: Your institution’s legal team should be able to provide guidance on legal matters, including institution classification and compliance issues.

Check your email (including spam) for a message from the verification team with your specific case instructions, and reply with any requested supporting documents.