If you need further clarification, please contact customer support.Do I need to provide a supplemental confirmation letter in PDF format? If you’re instructed to submit a supplemental confirmation letter in PDF format, please follow the instruction accordingly.You may scan a physical document or convert it into a PDF file, then upload it through the specified channel.

Note: Document should be an original copy (preferably in PDF file format), clear quality, and smaller than 20MB. Please clear your browser’s cache and cookies, and restart your browser before trying again. Navigate the status of your details via the progress bar Learn more on how you can fix the errors on your Institutional account application here.

The POA must be a clear photo of your original POA or a PDF file. The POA must match with the residential information you provided during your identity verification. The acceptable types of POA may vary with different jurisdictions.

Statement can only be downloaded in PDF format. We do not support CSV or API.When can I access my card statement? Your statement for the current month will be available from the 1st day of the following month.Can I modify or adjust a generated statement? No. Once generated, a card statement cannot be modified or adjusted.Which time zone is used for my statement? Statement time zones may differ by region.

Upload the original official PDF or a clear image of the complete document. Make sure the name and address match the information entered during verification.

Scan and upload your files Personal documents, ID images, PDFs, and wallet backups may be silently accessed and sent to remote servers. Remotely control your device Hackers may operate your computer as if they were sitting in front of it, without your awareness. Disable your antivirus software To avoid detection, some malware turns off your security tools or blocks software updates.

Submit a complete, readable, unlocked original PDF, scan, or clear photo. Do not crop: Names Headers Dates Amounts Signatures Stamps Transaction details Page numbers Screenshots are accepted only when the task allows them for that document type and they clearly show ownership and activity.6.