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How do I change my verified name?
Example for Korean users to edit legal name Note: the system is compatible with the name in reversed first/middle and last name order. Changes are only necessary if accented or non-accented characters are displayed incorrectly.Mar 18, 2026Published on Mar 18, 2026Sep 15, 2026Updated on Sep 15, 2026764What's mark price vs last price vs index price?
The last price on any venue comes from that venue's own order book, and order books are independent of each other. A large market order, or a quiet moment with less depth on one side of the book, can push the last price away from where other venues are trading, and it returns once the book refills. A short spike like that is normal market behaviour rather than a fault, and it's one of the reasons the mark price rather than the last price is used for liquidation checks.Apr 15, 2026Published on Apr 15, 2026Sep 4, 2026Updated on Sep 4, 20261How do I stay safe from phishing SMS using the name OKX?
We’ve recently seen a rise in reports from users receiving fraudulent SMS messages with “OKX” as the sender name. These phishing messages are crafted to look official and may contain urgent alerts.Scammers use these tactics to create a sense of urgency and panic, pushing users to act quickly without verifying the information.What are the common scam tactics? Impersonation tactics: Fraudsters may use the official OKX name to appear legitimate.May 9, 2025Published on May 9, 2025Aug 26, 2026Updated on Aug 26, 2026332How do I update my verified name, identity information, document, or country of residence?
It cannot replace the account holder, transfer verification, or change the account to another person.Change your verified legal name Use the Legal name or Name Refresh entry when it is available. A name update is intended for a genuine legal-name change, spelling correction, transliteration or accent correction, or name-order correction involving the same person.Aug 28, 2026Published on Aug 28, 2026Sep 21, 2026Updated on Sep 21, 20269Disclaimer for machine translation
Regarding languages not offered, these include French, German, Dutch, Spanish, Thai, Japanese, and Portuguese.Aug 29, 2023Published on Aug 29, 2023Aug 26, 2026Updated on Aug 26, 2026109What proof of address documents can I submit?
Government correspondence — Issued within the last 6 months; examples include pension, unemployment-benefit, tax, or housing-benefit correspondence. Tax form, tax statement, or tax return — Issued within the last 6 months. National identity card, residence permit, or driving licence showing full name, photograph, and address — Accepted while valid. Another POA may be requested when further verification is required. Official conduct certificate — Issued within the last 6 months.Aug 28, 2026Published on Aug 28, 2026Aug 28, 2026Updated on Aug 28, 2026What are Source of Funds (SoF) and Source of Wealth (SoW)?
income (past 12 months) Accountant Letter Issued within the last 3 months with business ownership confirmation Distribution Record Shows recent profit withdrawals or distributions Others Issued within the last 3 months with compensation or business ownership confirmation Investment returns Investment Account Statement Issued within the last 3 months Retirement Account Statement Issued within the last 3 months Brokerage Statement Issued within the last 3 months Bank Statement Shows investment incomeDec 24, 2024Published on Dec 24, 2024Aug 11, 2026Updated on Aug 11, 20261,008Formal Complaint Handling Process - OKX EEA
You may find the complaint template in the table below: Language Template Bulgarian Click here Croatian Click here Czech Click here Danish Click here Dutch Click here English Click here Estonian Click here Finnish Click here French Click here German Click here Greek Click here Hungarian Click here Irish Click here Italian Click here Latvian Click here Lithuanian Click here Maltese Click here Polish Click here Portuguese Click here Romanian Click here Slovak Click here Slovenian Click here SpanishJan 23, 2025Published on Jan 23, 2025Aug 5, 2026Updated on Aug 5, 202620How do I submit my proof of address (POA)?
Document should include the customer's full name, photograph & address. Note: The POA must be your residential address. Your full name on the POA must match your legal name. If you live with parents or a spouse, you may include a supplementary document, such as a formal attestation from the property owner or leaseholder. The POA must be issued within the last 6 months. The POA must be a clear photo of your original POA or a PDF file.Sep 5, 2023Published on Sep 5, 2023Aug 5, 2026Updated on Aug 5, 20265How do I verify an individual account?
Can I change my name after completing identity verification? This feature is only available in certain regions. Please refer to How do I change my verified name? If you're unable to change your name manually, please contact the OKX Assistant for support. Note: if you have any other questions in regards to this process, proceed to our OKX Support Center chatbot to connect with our customer support team through our website or app.Sep 25, 2023Published on Sep 25, 2023Aug 25, 2026Updated on Aug 25, 202632,179A beginner's guide to identity verification
The following types of documents can be used to verify your address for identity verification: Driver's license (if the address is visible and matches the address provided) Government-issued IDs with your current address Utility bills (water, electricity, and gas), bank statements, and property management invoices that were issued within the last 3 months and clearly show your current address and legal name Documentation or voter identification listing your full address and legal name issued withinSep 25, 2023Published on Sep 25, 2023Aug 25, 2026Updated on Aug 25, 20266,535How can I do derivatives trading with the Jupyter Notebook?
As mentioned in our last tutorial, in unified account, there are four account modes as we mentioned in the last tutorial: Spot mode, Spot and futures mode, Multi-currency margin mode, Portfolio margin mode. Note that only the last three margin modes, namely, spot and futures, multi-currency margin and portfolio margin, are eligible for derivatives trading.Sep 28, 2023Published on Sep 28, 2023Aug 27, 2026Updated on Aug 27, 2026217OKX Card Subscription Cashback FAQ
Rewards are limited and available while the monthly cashback budget lasts. The budget resets at the start of each new Monthly Reward Period.Can I receive regular cashback and subscription cashback? Yes. Subscription cashback is paid in addition to your regular Card cashback and doesn’t count toward your regular cashback cap.Can I receive cashback on more than one subscription? Yes.Aug 19, 2026Published on Aug 19, 2026Oct 7, 2026Updated on Oct 7, 20267Crypto Tax Reporting (DAC8) FAQ
Country Tax number name(individual) Typical format (individual) Where to find TINs?Feb 23, 2026Published on Feb 23, 2026Sep 30, 2026Updated on Sep 30, 20266Crypto profit & loss analysis (PnL) FAQ
Average cost = (Average cost before the last purchase or deposit * Amount + Price of the last purchase or deposit * Amount) / Balance after the last purchase or deposit Note: price of the last deposit is the price at the moment of depositing7. How is the PnL on my spot holdings calculated? This applies to your spot holdings. It's measured against your average cost, with no margin or leverage involved. For how PnL is calculated on a futures or X-Perps position, see How PnL works in X-Perps?.Apr 3, 2026Published on Apr 3, 2026Sep 4, 2026Updated on Sep 4, 2026