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Do I need to pay fees for deposit and withdrawal?
If you need assistance recovering such funds, please contact customer support. Please note that additional recovery fees will apply.2. Network fees for withdrawals — why fees vary or increase The actual withdrawal fee you pay — including fees for networks such as TRC20, ERC20, and BEP20 — may differ slightly from real-time onchain fees or fees on other platforms.Jun 1, 2023Published on Jun 1, 2023Aug 5, 2026Updated on Aug 5, 2026FAQ5,704How do I submit my proof of address (POA)?
Valid rental agreement: The lease period must be for at least 6 months or more and the remaining tenure of the agreement must not be less than 2 months (can be issued for an indefinite period). It has to be signed by both parties (landlord and tenant). Valid utility bills such as water, electricity, gas, home attached television or internet bills, landline telephone bills. Mobile phone statements are not acceptable. Mortgage statement which is issued by a regulated financial institution.Sep 5, 2023Published on Sep 5, 2023Aug 5, 2026Updated on Aug 5, 2026FAQ5Why is my crypto withdrawal asking for information, and what do I need to do?
You may need to identify the receiving exchange, provide recipient details, or verify control of a private wallet address.What do I need to provide?For Singapore users To an exchange: Provide the exchange name and, if sending to someone else, the recipient’s name. To a private wallet: If sending to someone else, provide the recipient’s name. A control test is required.For UAE users To an exchange: Provide the exchange name.Oct 1, 2026Published on Oct 1, 2026Oct 16, 2026Updated on Oct 16, 2026FAQ1Why do I need to verify my private wallet address, and how do I do it?
If you choose WalletConnect, see the WalletConnect FAQ How do I verify with a Satoshi test? If Satoshi Test is offered in your transfer flow, send the exact asset and amount shown on-screen from the address being verified to the verification address provided. You have to complete this within the displayed time limit. Unlike Digital Signature, this is an on-chain transfer and involves a network fee. Follow the instructions on your screen closely as we will need to match your deposit.Oct 1, 2026Published on Oct 1, 2026Oct 16, 2026Updated on Oct 16, 2026FAQ2How do I fix errors when submitting my institutional verification?
How do I check institutional verification status? To view the current status of your application, proceed to the verification page. If you see a Continue option, it indicates that your application is incomplete. Select Continue to resume your application and ensure it’s complete before final submission.What should I do if I'm unable to save or proceed on the application page? Ensure that all fields are filled in the correct format.Oct 10, 2024Published on Oct 10, 2024Aug 25, 2026Updated on Aug 25, 2026FAQ62What attestation do we need to agree to when verifying as an institutional customer?
As part of OKX onboarding process, the entity making an application (hereafter, the "Applicant") to be verified and onboarded as an institutional customer shall have to agree, acknowledge and attest the following statements: Applicant hereby makes the statements set forth herein, with effect from the date of execution, to provide OKX with certain information needed to confirm that Applicant is aware of its obligations under OKX’s Terms of Service and to ensure compliance with certain regulatory requirementsFeb 5, 2024Published on Feb 5, 2024Aug 25, 2026Updated on Aug 25, 2026FAQ134What proof of address documents can I submit?
You only need to submit one of the supported documents below. It must show your legal name and current residential address, and it must be complete, clear, official, and unaltered.Accepted documents Statement or account confirmation from a regulated bank, financial institution, neobank, or crypto-asset service provider — Issued within the last 6 months. Utility bill — Issued within the last 6 months. Home internet, cable TV, landline telephone, gas, water, and electricity bills are accepted.Aug 28, 2026Published on Aug 28, 2026Aug 28, 2026Updated on Aug 28, 2026FAQMy account says “We need to know more about you.” What should I do?
Submit the documents requested on the task page. Do not select Salary unless the funds are genuine employment income paid to you. You should also: Provide official documents verifying your actual income, such as payslips.Aug 28, 2026Published on Aug 28, 2026Sep 15, 2026Updated on Sep 15, 2026FAQ5How do I know if anti-money laundering (AML) program questionnaire is needed for my verification?
How do I submit the anti-money laundering (AML) program questionnaire? Select Yes under the Additional info part on the Basic company info page Select Take questionnaire. This'll open the AML questionnaire in a new tab for your review and completion Once completed, you can close the tab and return to the verification page to continue your verification process Take the anti-money laundering (AML) program questionnaire under the Additional info sectionDec 12, 2024Published on Dec 12, 2024Aug 25, 2026Updated on Aug 25, 2026FAQ83How do I determine my company type and understand which documents I need to prepare?
Refer to your official legal documents On your certificate of incorporation and/or business registration, there should be indicators assigned by the government agency responsible for issuing such documents stating the nature of your institution. Memorandums and articles of association and similar formation documents can be helpful.Review your organizational structure Additionally, you can review...Oct 13, 2023Published on Oct 13, 2023Aug 25, 2026Updated on Aug 25, 2026FAQ171OKX will list Ethernity Chain's native asset, ERN, for spot trading
ERNdeposits open at 6:00 am UTC on August 23. 2. Spot trading for ERN/USDT opens at 10:00 am UTC on August 23. 3. ERNwithdrawals open at 10:00 am UTC on August 25. Ethernity Chain is a blockchain-based platform that allows users to take advantage of the increasing popularity of NFTs. The developers position it as a DeFi crossover project with authenticated NFTs. In the Ethernity Chain ecosystem, all NFTs can be bought and sold on-chain.Aug 23, 2021Published on Aug 23, 2021Aug 5, 2026Updated on Aug 5, 2026AnnouncementsWhy do I need to fill in tags (tag/memo) when I withdraw or deposit certain cryptos?
What to do Open the OKX app, go to Assets > Withdraw crypto, and select the crypto you want to withdraw Select Exchanges or unhosted wallets, then your preferred Network Enter the recipient's withdrawal address and their tag/memo/comment Enter the amount, submit the request, and complete the password and verification steps If you're not sure whether the receiving platform needs a tag, ask them before you withdraw.Aug 22, 2023Published on Aug 22, 2023Sep 9, 2026Updated on Sep 9, 2026FAQ424Phase 2 LUNA airdrop for OKX has started
At the time of the snapshot, all the LUNA and UST tokens that are being withdrawn or not deposited successfully will not be included. 2. At the time of the snapshot, accounts that hold LUNA and UST tokens valued under 1 USD will not be included in the airdrop. For more: OKX's detailed rules for LUNA airdrop Terra - Luna airdrop distribution OKX December. 23, 2022 (UTC)Dec 23, 2022Published on Dec 23, 2022Aug 5, 2026Updated on Aug 5, 2026AnnouncementsUpcoming Fee Adjustment to Token Pairs Groups 1, 2 & 3
Before trading any digital asset or financial instrument, you should do your own research and evaluate your risk appetite. OKX is not responsible for any losses which you may incur from trading digital assets or financial instruments. Please refer to Terms of Service, the OKX Europe Limited Risk & Compliance Disclosure and the OEM Risk & Compliance Disclosure for more information.May 20, 2026Published on May 20, 2026Aug 27, 2026Updated on Aug 27, 2026AnnouncementsTrade via P2P to get PEPE — over 2 billion PEPE up for grabs!
We're excited to announce an upcoming P2P activity with over 2 billion PEPE to be won!Jun 21, 2023Published on Jun 21, 2023Aug 19, 2026Updated on Aug 19, 2026Announcements